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Product Warranty Terms


GENERAL WARRANTY TERMS AND CONDITIONS, the Supplier of HAND SANITISER DISPENSER and SOAP DISPENSER, SSS FZ Pty Ltd T/A Hand Sanitizer Online, Sanitiser World and Slickskin AU based in NSW, Australia herein after referred to as Sanitiser World or the Guarantor, shall guarantee good quality and proper functioning of the purchased HAND SANITISER DISPENSER and SOAP DISPENSER if used in the manner appropriate for the purpose thereof and in accordance with the operation manual if one available, and shall provide warranty services subject to the following conditions:

  • This Warranty covers the defects resulting from defective parts, materials, or manufacturing, if such defects are revealed during the period of 12 or 24 months whichever is applicable since the date of purchase. All HANDSANITISER DISPENSER and SOAP DISPENSER with up to or less than 1500ML Tank Capacity carry 12mths Standard Warranty. HAND SANITISER DISPENSER and SOAP DISPENSER with Tank Capacity greater than or equal to 1500ML carry a 24 MTHS standard warranty unless and otherwise specified on the invoice at the time of purchase.
  • The HANDSANITISER DISPENSER and SOAP DISPENSER is considered defective if it fails to perform the functions as indicated in the operation manuals, technical specifications or any other similar documents if supplied with the equipment, and the failure is due to internal HAND SANITISER DISPENSER and SOAP DISPENSER
  • The Warranty does not cover consumables or parts of limited regular functionality due to their natural wear and tear.
  • The defects and damages revealed during the Warranty period shall be removed free of charge exclusively by Sanitiser World Service Center located in Unit 18, 1 Cowpasture Place, Wetherill Park, NSW, 2164 within 14 working days since the date of delivering the HANDSANITISER DISPENSER and SOAP DISPENSER to the Service Center.
  • Removing defects and damages time could be extended in case  replacement parts will be imported the defected or damage HANDSANITISER DISPENSER and SOAP DISPENSER will be shipped to producer’s service center.
  • Warranty services will be provided under the following conditions:
    1. Immediately and effectively notify Sanitiser World about determined device’s defects and cease any use of it.
    2. The marked HANDSANITISER DISPENSER and SOAP DISPENSER along with a copy of the invoice should be delivered to the Sanitiser World Service Centre.
    3. The serial number of the delivered defective HANDSANITISER DISPENSER and SOAP DISPENSER must match the serial number sold to the Customer.
    4. The Sanitiser World Service Centre should be notified in writing of any additional accessories installed in the HANDSANITISER DISPENSER and SOAP DISPENSER.
    5. The HANDSANITISER DISPENSER and SOAP DISPENSER should be delivered together with a detailed and readable description of the technical problem.
    6. The delivered HANDSANITISER DISPENSER and SOAP DISPENSER should have intact seals with production date or serial numbers should be appropriately packaged for shipping.
    7. The shipment and Pickup costs to and from Sanitiser World Service Centre must be arranged and paid for by the Customer.
  • Sanitiser World reserves the right to charge the Warranty beneficiary with the costs of service and if applicable transportation if the defect does not fall within the scope of this Warranty or the HANDSANITISER DISPENSER and SOAP DISPENSER has not been proven defective.
  • The Warranty does not cover:
    1. Mechanical or electric damages resulting from incorrect installation, configuration, usage or other activities inconsistent with the operation manual or contradictory to technical specifications attached to the HANDSANITISER DISPENSER or the SOAP DISPENSER;
    2. Damages caused by acts of God, floods, fires, lighting or other natural disasters, wars, unexpected events, inappropriate voltage, defective supply materials or other external factors;
    3. The HANDSANITISER DISPENSER or the SOAP DISPENSER that has been tampered with by the end-user or any other person in any way, including reconfiguration, repair, wilful constructional variations, modifications and adjustments;
    4. The HANDSANITISER DISPENSER or the SOAP DISPENSER with serial numbers damaged or illegible;
    5. The activities specified in the operation manual, which remain the sole responsibility of the Customer in his own capacity and at his own expense;
    6. Defects resulting from the usage of improper or non-genuine supply materials;
    7. Damages due to the user’s fault or lack of knowledge;
  • Sanitiser World reserves the right to replace the defective device or its component with a free-of-defects equivalent thereof, provided that such equivalent ensures efficiency and functionality equal to or higher than the original device or component. The replaced defective device being HANDSANITISER DISPENSER and or SOAP DISPENSER or components shall become the property of the Guarantor.
  • Sanitiser World shall not be held responsible for any failure in performance of the obligations as stipulated in this Warranty, whenever such failure is caused by a force majeure afflicting the Guarantor or the manufacturer of the device being HANDSANITISER DISPENSER and SOAP DISPENSER. Force majeure means any event or circumstance beyond the reasonable control of the Guarantor which prevents the Guarantor from performing the obligations stipulated in this Warranty, or results in the performance of the Warranty services that is inconsistent with the conditions stated herein, and which could not have been foreseen by the Guarantor acting with the professional accuracy at the moment of assuming obligations under this Warranty.
  • Sanitiser World reserves the right to refuse to provide any Warranty services if it would result in a breach of applicable laws.
  • The rights granted by this Warranty shall not include the right of the Warranty beneficiary to claim any lost profits in connection with defects of the device being HANDSANITISER DISPENSER and SOAP DISPENSER. Sanitiser World shall not be held responsible for any material losses caused by the defective product being HAND SANITISER DISPENSER and SOAP DISPENSER.
  • This General Warranty Terms and Conditions may be changed if the Buyer and the Guarantor Sanitiser World establish different conditions in a separate agreement, and the provisions thereof supersede the respective provisions of the terms and conditions.